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Booking and Deposit

 

Bookings cannot be accepted from persons under eighteen years of age.

 

A £150 deposit is required at the time of booking in order to secure it.

Willow View Lake will not provisionally hold any dates without receiving your deposit.

 

By sending your deposit, you are indicating that you have fully read and accept these terms and conditions as well as the lake rules.

 

Your deposit is non-refundable and as a result, we strongly advise you to take out holiday cancellation insurance.

 

Any balance must be received eight weeks prior to your arrival.

 

Bookings made less than eight weeks in advance must be paid in full.

 

 

Booking Amendments 

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At least 12 weeks notice must be given if you wish to amend the date of your stay to another week that is available.

A booking amendment fee of £25 will be charged at the time of the amendment.

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Non Payment of the Remaining Balance

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Failure to pay the outstanding balance within 5 working days of the due date will result in cancellation of your booking and the holiday will be re-advertised.

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Cancellation by You

 

If you cancel your booking up to one week after making your reservation (as long as it more than 8 weeks prior to your arrival and therefore not a late booking) we will refund your full deposit.  

 

If you cancel your booking more than eight weeks prior to your arrival we will retain your full deposit, but no further charges will be made.

 

If you cancel less than 8 weeks prior to your arrival we will retain the full payment.

 

We strongly advise that you take out comprehensive travel insurance.                                                            

If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

 

 

Cancellation by Us

 

Your booking will not be cancelled by us other than in exceptional circumstances beyond our control.

 

In the unlikely event that we have to cancel your stay then we will attempt to arrange an alternative date for your holiday.

 

If no alternative arrangement can be made we will promptly refund all payments you have made to us and your deposit in full.

 

Our liability for cancellation will be limited to payments that have been made to us.

 

 

Arrival and Departure

 

Arrival must not be before 2pm on Saturday.

Departure must be before 9am on Saturday.

 

 

Fishery Rules and Regulations

 

All guests (anglers and non-anglers) must agree to abide by all of the lake rules that are laid down.

 

 

Our rights include, but are not limited to:

 

Refusing to accept any booking at our sole discretion.
 

Entering the gîte at any reasonable time and for any reasonable cause.  We will try to let you know if we need to do this.                      
 

Refusing entry to your unauthorised friends/visitors.
 

Charging for non-trivial damage however caused.
 

Claiming from you for any loss of future business as a result of damage resulting from your stay, by you or your guests/visitors, however this is caused.

 

Terminating the holiday agreement immediately and without compensation or refund if:

 

• You do not abide by the lake rules;

• You damage the gîte, equipment or other facilities;

• You are antisocial, excessively noisy or disturb neighbours;

• We reasonably suspect that you are breaking the law;

• You allow anyone extra to stay on site or fish without our permission;

• You do not comply with these full terms and conditions.

 

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

 

 

Our Liability

 

We shall not be liable for any death or injury or for damage to or loss to your personal property that occurs during your stay at Willow View Lake.

 

Our grounds and facilities are used at your own risk and we expect you to exercise caution around the lake. 

 

Children must be supervised by a responsible adult at all times.

 

Your vehicles and contents are left at your own risk.                                   

 

We are not liable for any loss, delay or cancellations due to fire, storm, flood, weather, pandemics, disease outbreaks, riots, political unrest, industrial disputes, threat of terrorist activity, war, acts of God or any other events beyond our control.

 

 

Included in the Price

 

• Exclusive use of the lake (maximum of two anglers)

• Full use of the two bedroom gîte 

• All linen and towels (based on the number of guests)

• Electricity and water

• Wi-Fi (subject to technical availability)

• Parking onsite

 

We cannot be held responsible for the speed of the Internet or if no Internet is available during your stay. 

 

 

Your general responsibilities include, but are not limited to:

 

Ensuring only the number of people for whom the booking is made, are on the property.
 

Reporting to us any breakages or missing items.                                                                                                    

You will not normally be charged for minor damage or breakages.

Keeping all furniture, fittings and effects in the same good condition as they were found.
 

Ensuring the BBQ is safely extinguished at the end of the evening and thoroughly cleaned.
 

The gîte is a non-smoking area and cannot be used as a base for a party.

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Our Animals

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There are two friendly dogs living on the property that may bark when they hear visitors or other loud noises.

We also have one friendly cat but you may see others on the property, please do not feed them.

Animals are not allowed inside the gîte.

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Your Animals

 

I'm afraid we do not allow any pets onsite.

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Care and Cleaning

 

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

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We ask that all windows and doors remain closed if the heating is on and that all lights are turned off when they are not required and when you leave the premises.

 

Please ensure that you to report any breakages or damage however minor immediately so that we can take appropriate action.

 

Cleaning of the gîte and grounds is not included within the price.

 

On departure, the gîte and grounds should be left clean and tidy and in the same condition as on arrival.

All general waste and recycling needs to be sorted accordingly and all glass bottles are to be taken away from the property. 

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If little effort has been made to clean the gîte, grounds and equipment before departure, guests must expect to pay a cleaning charge of £25 - £50.  This includes not recycling and leaving excessive waste and glass bottles on the property.

 

We reserve the right to charge extra should anything be left excessively dirty or damaged. 

 

 

Complaints

 

Should you have any complaints with regard to your stay you must inform us immediately and we will endeavour to rectify the problem.

 

We cannot consider any complaint brought to our attention after you have left. 

 

We take no responsibility for the weather.

 

 

 

 

GDPR & Privacy Policy

 

The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), came into force on 25 May 2018.  Basically this replaces the Data Protection Act.  This is a European wide law and as such affects how we use and store information we receive from guests and enquirers.  It covers all data, whether electronic or paper based.

 

 

What information we collect from you

 

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

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How we use the information you give us

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We use your email and telephone number to communicate with you, to answer any queries you have, to send you a booking confirmation and to thank you after your visit.  

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Marketing

 

We use Facebook and Instagram for marketing purposes. 

We do not issue marketing newsletters or emails and we never pass your details to a third party.

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Access to your Information

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You have the right to request a copy of the information we hold about you.                                                   

If you would like a copy of this please email us at willowviewlake@outlook.com

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Right to be forgotten

 

All customers have the right to ask us to remove their details from our records.  However, this does not override the legislative requirements (see below).

 

Legally, we ask guests to complete the French Fiche Identite Individuelle Police aliens form, which we have to legally keep for 6 months from date of arrival. 

Only the local police can ask for the details on this form.

This form and the information contained on it will then be destroyed by us.

 

We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.

 

If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. 

 

If you choose to follow us on social media (e.g. Facebook or Instagram), we don’t need consent as you have already accepted the terms & conditions on that platform. 

 

 

Notification of Data Breaches

 

The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.